FAQs About Chinese Trademark & IP Registration Services
Q: Do I need to register an account first?
A: You can either create an account in advance or place an order directly. After your order is completed and paid, we will automatically create an account for you using the email address you leave on the checkout page. If you encounter any problems with account creation, you can contact us via email or online live chat for technical support.
Q: What are the differences between your online service and traditional offline agency services?
A: We operate entirely online with standardized processes, transparent pricing without hidden fees, and no need for in‑person meetings or travel. Our response efficiency is higher. Our team’s qualifications and official filing capabilities are fully equivalent to those of traditional offline agencies, making us ideal for overseas clients to handle Chinese intellectual property remotely.
Q: Do you have professional qualifications to handle international intellectual property services?
A: We are a formally registered intellectual property agency in China with valid qualifications for foreign‑related services. We have long served global enterprises and individuals, are familiar with document requirements for foreign applicants and foreign‑related application procedures, and can legally handle all types of Chinese trademark, patent, and copyright matters.
Q: Do you offer trademark search services?
A: Yes, we provide free trademark similarity search and prior right clearance services. You may send your search requirements via the search information collection form, and we will return the results within 1–2 business days. The search results are based solely on public data and industry experience for reference only, do not represent official examination conclusions, and 100% accuracy is not guaranteed.
Q: Will my personal/enterprise information be protected? How?
A: Strict confidentiality is guaranteed. We strictly control all client identity materials, application documents, and business information, using them solely for official application submission. We will not disclose, sell, or use such information for unauthorized purposes, and we strictly adhere to privacy protection and confidentiality agreements.
Q: What are your customer service hours? How can I contact you?
A: Customer service is available online on workdays for business processing and consultations. 24/7 email support is available. You may contact us anytime via the official email listed on our website, and we will respond as soon as possible.
Q: Can I entrust you with multiple intellectual property registration services simultaneously?
A: Yes. We offer one‑stop processing for trademark, patent, and copyright services. Multiple applications across different classes and projects can be submitted concurrently, with unified progress tracking to save communication time and costs.
Q: Do all foreign language documents need to be translated into Chinese?
A: Yes. According to official Chinese examination requirements, foreign language registration and identity documents from overseas entities must be accompanied by standard Chinese translations to be accepted. We can assist in preparing compliant translations.
Q: My trademark is already registered in my home country. Do I still need a Chinese trademark?
A: Yes. Intellectual property rights are territorial; a foreign registration is valid only in its country of origin and does not confer legal protection in China. If you plan to operate, sell, or build your brand in China, a separate Chinese trademark registration is required.
Q: Can I amend the trademark design or specified classes after submitting the application?
A: Once the application is filed and accepted by the Trademark Office, the trademark design and core elements cannot be modified. Goods classes may only be deleted, not added. Substantial changes require a new application.
Q: What are the common reasons for Chinese trademark application rejection?
A: Common reasons include: similarity to prior trademarks, lack of distinctiveness, violation of prohibition provisions, adverse social impact, bad‑faith registration, incorrect application details, and non‑compliant documentation.
Q: Can I use my Chinese trademark before it is officially approved?
A: The trademark may be used normally prior to approval, but it does not yet have full exclusive rights, making enforcement against infringement difficult. Full legal protection and exclusive use rights are granted only upon official registration and certificate issuance.
Q: How can I check the progress of my Chinese trademark registration?
A: Register and log in to your account on our website to view real‑time order status, examination stages, and processing progress. Key milestones are also proactively updated for your convenience.
Q: How much does it cost to register a Chinese trademark? Are there any additional fees?
A: All service fees are clearly published on our website with transparent pricing, no bundled services, and no hidden charges. Additional fees apply only for subsequent value‑added services such as rejection reviews and opposition responses.
Q: Do I need to come to China in person to register a Chinese trademark?
A: Not at all. The entire process is handled remotely online, with documents submitted and exchanged digitally. Overseas clients can complete the entire registration process without entering China.
Q: What is the specific process for applying for intellectual property registration via your website?
A: ① Select service online, complete the form, and submit documents ② We review materials and conduct risk assessment ③ Confirm and pay fees ④ Professionals prepare and file with authorities ⑤ Real‑time progress updates in the portal ⑥ End‑to‑end management until completion and certificate issuance.
Q: Will I be notified when the registration progress is updated?
A: Yes. You will receive email notifications for key milestones including acceptance, examination, rejection, publication, and approval. Progress is also updated in real time in your account for dual convenience.